Investor Resources

The company profile setup process consists of two parts, completing your profile on the platform and verifying your information and proof of identity through the Lemonway online onboarding process.

KYB document requirements

KYB (Know Your Business) is the process of verifying the identity and legitimacy of a company or a trust. It includes collecting information such as company registration documents, ownership structure, and the identity of directors or shareholders. This helps ensure compliance with financial regulations and prevents fraud and other illicit activities.

• To verify your company bank account details on Step 4, you must provide a recent, full-page bank statement or a bank confirmation (proof of account) document dated within the last three (3) months, clearly showing that the account is in your name. Credit card statements are not accepted as official bank statements.
• As part of the Lemonway onboarding process, you will be required to upload a certificate of incorporation or an official extract from the local registry, the articles of association (signed and dated), proof of shareholding (signed and dated), and an extract from the register of beneficial owners or an equivalent document.
• As the company’s legal representative, you will be required to take a photo (or photos) of one (1) form of identification. Accepted documents include a valid passport, national ID card (front and back), or driving licence (front and back).
• Important: The proof of identity document required by Lemonway may differ depending on your country of residence. For example, clients from certain countries can currently only verify their identity using a passport. Uploading the wrong document type will delay the verification process.
• Please ensure you upload the correct document for your country to avoid processing delays. Additional proof of identity document types may be supported in the future.

Steps to complete your company profile

Step 1 - Create Profile

Once signed in, click on Manage Profiles on the left-hand menu. Below your existing personal profile, click on the Create New Business Profile button.

Click on Profile Type, select Company from the drop-down menu, and complete the Country of Incorporation, your investor category, and other basic company information. Accept the investor category agreement, if applicable, and then click on the Create Profile button on the right.

Step 2 - Company Information

Complete the company's basic information, the authorised persons' details, and upload the requested documents. Click on Save.

Step 3 - Physical Address

Complete the company's registered address and click on Save.

Step 4 - Bank Account

Complete the company's bank details and the bank's physical address, and upload a recent, full-page bank statement or a bank confirmation (proof of account) document dated within the last three (3) months, clearly showing that the account is in your company’s name. Credit card statements are not accepted as official bank statements. Click on Save.

Step 5 - Submit Profile

Click on the Submit Profile button on Step 5 to submit your company’s basic information and start the Lemonway online onboarding process. After a few seconds, you’ll be redirected to our payment provider’s platform which will open in the same window. You can save your progress and continue the onboarding process at any time.

For more information on NACE, please refer to our Account FAQ section.

As part of the onboarding process, you, as the company’s legal representative, will need to complete real-time identity verification with our payment provider. This includes a liveness check and must be done using your mobile device. You will be prompted to scan a QR code and continue the verification through a secure link. The Submit Profile button will remain active until verification is complete.

Next steps

Please note the verification process can take up to 48-72 hours. This excludes weekends and public holidays.

Our Support team will provide feedback via email, if necessary, when you need to update your profile. Remember to check your Junk or Spam folder too. You will receive an automated email once your company profile has been verified and a wallet or payment account has been opened for you. Your company KYC status will be updated from red to green on the platform.

Once verified, we will review your company’s bank account details, request corrections if needed, or send your details to Lemonway for verification. During this time, you will still be able to fund your wallet by using your own preferred payment provider or bank.